Privacy Policy for JetQueue
Last Updated: May 28, 2025
Welcome to JetQueue! This Privacy Policy explains how Vie Nebula Gaming LLC ("we," "us," or "our") collects, uses, shares, and protects information in relation to our JetQueue services (the "Service").
1. Information We Collect
We may collect the following types of information:
- Information you provide directly:
- Account Information: When you register for an account, we collect your username, email address, password (stored hashed), and optionally your first name, last name, and phone number.
- Aircraft Information: If you are a pilot, we collect details about your aircraft, such as tail number, ICAO type code, make, and model.
- Booking Information: Details related to slot bookings, including airport, time, type, callsign, and any notes you provide.
- Service Requests: Information related to services requested from FBOs.
- Information we collect automatically:
- Log Information: We log information about your use of the Service, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Service.
- Device Information: We may collect information about the computer or mobile device you use to access our Service.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service;
- Process transactions and send you related information, including confirmations and invoices;
- Send you technical notices, updates, security alerts, and support messages;
- Respond to your comments, questions, and requests and provide customer service;
- Communicate with you about products, services, offers, and events offered by us and others;
- Monitor and analyze trends, usage, and activities in connection with our Service;
- Personalize and improve the Service.
3. Sharing of Information
We will not share your personal information with third parties outside of Vie Nebula Gaming LLC without your consent, except in the following circumstances or as otherwise described in this Privacy Policy:
- With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., email service providers like Brevo for password resets);
- In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process;
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of us or others;
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Note: Certain information related to your bookings (e.g., confirmation code, slot time, aircraft type, callsign/tail number, airport) may be publicly verifiable through our ATC verification feature if you share the confirmation code.
4. Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
5. Your Choices
Account Information: You may update, correct, or delete information about you at any time by logging into your account and accessing your profile settings. If you wish to delete your account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes.
6. Children's Privacy
Our Service is not directed to individuals under the age of 13 (or the relevant age in your jurisdiction), and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
7. Changes to This Privacy Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the "Last Updated" date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at: [Insert Your Contact Email or Method Here - e.g., [email protected] or legal@vi nebulagaming.com]